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NRG Go
Portable Power

Energize your audience. An NRG Go kiosk lets your guests recharge their mobile devices on the go.

Everyone needs power

Which is why we will do just about anything to charge our phones. Tying ourselves to outlets, lining up against walls, even leaving to get a charger - none of which keeps us in the moment.

That's why we created NRG Go Portable Power, to put the power back in your hands where it belongs. With portable power you can rely on, we're helping to keep communities across the U.S. connected on the go.

Find NRG Go Station

How it works

Rent

Rent a power pack at the nearest NRG Go charging kiosk

Recharge

Charge your device on the go with a power pack.

Return

Return the power pack to any kiosk or by mail.

Can't get to a charging kiosk?

Mail your power pack to:

NRG Go Portable Power:   910 Louisiana St 16th Floor,   Houston, TX 77002

Having difficulties with a return?

Find a location

Venue Address Directions
Dickies Arena 1911 Montgomery St,
Fort Worth, TX 76107
Get directions

Venue Address Directions
Houston Club By lobby waiting area near sky view
910 Louisiana St Suite 4900,
Houston, TX 77002
Get directions
Playground By bar
2415 Main Street,
Houston, TX 77002
Get directions
Komodo's Pub By rear entrance
2004 Baldwin St.,
Houston, TX 77002
Get directions
Little Woodrow's - Midtown By restrooms
2306 Brazos St.,
Houston, TX 77006
Get directions
Pitch 25 In game room
2120 Walker St.,
Houston, TX 77003
Get directions
Little Woodrow's - Rice Village By restroom hallway
5611 Morningside Dr.,
Houston, TX 77005
Get directions
Heights Bier Garten By seating area inside bar
1433 N Shepherd Dr.,
Houston, TX 77008
Get directions
Space Center Houston By Zero-G Cafe, Tram Hallway, and Independence Pizza
1601 E NASA Pkwy.,
Houston, TX 77058
Get directions
Mo's Irish Pub - Vintage Park By rear entrance
138 Vintage Park Blvd.,
Houston, TX 77070
Get directions

Venue Address Directions
Little Woodrow's - Katy By restroom hallway
22225 Katy Fwy.,
Katy, TX 77494
Get directions

Venue Address Directions
Smart Financial Centre 18111 Lexington Blvd,
Sugar Land, TX 77479
Get directions

Venue Address Directions
Baylor University Student Center and Library
1410 James Ave Waco,
Waco, TX 76706
Get directions

Contact us

    
Email:  nrggo@nrg.com

Frequently asked questions

The daily rental fee is provided at the time of rental and each NRG Go power pack can be kept up to a maximum of seven (7) days. For NRG Go power packs kept for more than seven (7) days, you will be charged the purchase price (provided at time of rental) minus the original rental fee.

Your initial payment will be processed at the time of rental. Any charges for extended use will not be assessed until you return the device or opt to keep it past the seven (7) day rental agreement. Outstanding balances will be assessed within 1-2 weeks after the initial rental of seven (7) days. For NRG Go power packs kept for more than seven (7) days, you will be charged the purchase price (provided at time of rental) minus the original rental fee.

Our NRG Go Stations accept Visa, MasterCard, American Express, Discover, JCB and Diners Club. We also accept gift cards and prepaid cards associated with each of those credit card companies. If you are using one of these cards, please ensure the magnetic strip on the back of your credit card is facing down and to the right. If the problem persists, try using an alternate credit card.

Please contact our customer support team via email at nrggo@nrg.com. Please include the station number located under the screen in your email.

Please contact our customer support team via email at nrggo@nrg.com for a refund.

Please return the power pack and contact our customer support team via email at nrggo@nrg.com for a refund.

You can choose to: (a) select the "Return" button on the main screen of the NRG Go Station and follow the prompts, or (b) simply plug the power pack into any open slot on the station. See your power pack for additional instructions.

All Apple iPhones® and Android™ phones that use micro-USB charging plugs.
*Note: If your charging port has a circular plug, our portable chargers are not compatible with your device.

Ensure the plug is fully inserted into your mobile device and then hit the "PWR" button on the side of the power pack. If this does not work, please return the power pack and contact our customer support team via email at nrgGO@nrg.com for a refund.

It charges as fast as your wall charger normally would, so most phones take upwards of one hour to get a full charge. *Note: Charging times will vary based on your device type, battery size and current battery charge level.

Yes, you can charge and use your phone at the same time. If you're doing so, please keep in mind that it will take longer to fully charge your phone.

It varies based on your device, but the NRG Go power pack provides at least one full charge on most devices.

Yes, you can use it on any mobile device you need to charge. Please keep in mind that you'll only get a partial charge on each since you are sharing the charge.

Yes, but it charges significantly slower and will likely only provide a partial charge.

No. The portable chargers power your device according to the same standards as the wall charger that came with your mobile device. The charger and phone might warm up while in use, but this is normal.

Yes, simply rent an NRG Go power pack, and if you keep it for more than seven days, you will be charged the purchase price (provided at the time of rental) minus the initial rental fee.

You can return your power pack to any available NRG Go Station. Just plug the depleted power pack into any open slot, and you will receive a return confirmation email within 24 hours. NRG Go Station locations are available at nrgGO.com.

Each rental lasts until 9 p.m. the following day. We recommend you return the NRG Go power pack before you leave your current location. If you forget, please return the power pack the following day or mail it back to us (see next question). The initial rental fee will apply to each additional day of rental up to a maximum of seven (7) days. After seven (7) days, the power pack is considered purchased according to the terms and conditions, and the purchase price (provided at the time of rental) minus the initial rental fee will be charged to your credit card within 1-2 weeks after the initial rental.

Yes. If you forget to return your NRG Go power pack, you can mail it back to us via the United States Postal Service. Please email us at nrggo@nrg.com to let us know you’re mailing it back. We will consider the power pack "returned" based on the date your email is received. Please mail the charger to the following address:

NRG Portable Power LLC
910 Louisiana St 16th Floor
Houston, Texas 77002

If for any reason you are unable to return the power pack in less than seven (7) full days, we will consider the device "purchased" according to the terms and conditions, and the purchase price (provided at the time of rental) minus the initial rental fee will be charged to your credit card within 1-2 weeks after the initial rental.

Should you have billing concerns, please contact our customer support team via email at nrggo@nrg.com for a refund.